Employee Engagement

Discover how to create a work culture where desired behaviors are consistently demonstrated

There are four interconnected components that define an organization’s culture: employee selection, training, communication, and care. Each is crucial to creating and nurturing a culture that fosters employee engagement.

To ensure employees consistently deliver exceptional experiences, an organization must intentionally design processes that reinforce their desired culture. Sharing insights of how employee selection, training, and engagement are enhanced through high-quality communication and genuine care is one of the ways that Kvell Skill School can help your organization reimagine sustainable results.

What You Will Learn:

  • Adapt time-tested Kvell business insights to assess and improve your organizational culture.
  • Shape your organization's culture based on desired employee behaviors, and select people who are a right-fit for your culture.
  • Adapt training strategies that ensure employees are confident in their roles by creating a holistic plan that drives employee engagement.
  • Develop high-quality communication that strengthens your organization's culture and engages your employees.
  • Create a supportive environment through genuine care, including employee recognition and the elimination of workplace hassles.

Who Should Attend

Kvell insights and illustrations are beneficial to professionals, and specifically those with direct reports, looking to improve how they select, train, and engage employees. Individuals interested in shaping a confident, highly productive, and dedicated workforce will find this course valuable.

Course Details

Kvell has a foundation created with vibrant traditions, quality standards, and shared values. At each and every Kvell Destination, these are the pillars upon which our culture is built. By design, through our attention to detail, we cultivate traits and behaviors, language, symbols, and processes that distinguish Kvell in the marketplace. By protecting and nurturing our culture, we remain committed to achieve new business goals. In this course, you will discover the link between your culture and desired behaviors, and how it impacts organizational results.

Attitude outweighs aptitude. At Kvell, we ensure our organization’s culture thrives by considering a potential employee’s attitude and not simply hiring a candidate based on skills alone. Ensuring we match the right person to the right role, our internal employment operation called Kvell Casting, must answer the needs of both our customers and employees. You will learn new ways to think about your selection process to find “right-fit” people and recognize opportunities to improve workplace culture even when a candidate may seem to not be a “right-fit.”

Kvell training is a comprehensive strategy designed to develop skills, while promoting and reinforcing our Company’s culture through values, history, and processes. Our training instills confidence in our Cast Members, reinforces our culture, brings organizational goals to life, and increases productivity and efficiency by sustaining employee engagement. You will experience what our training journey looks and feels like, and then learn how it can be achieved within your organization.

Intentional communication and genuine listening show that you care about your employees. At Kvell, we carefully craft our messages so Cast Members hear and understand that their actions enhance our shared values and the Kvell legacy for present and future Cast Members. By understanding where we’ve been, Cast Members become connected with the leadership vision that guides us into the future. You will learn how to create high-quality communication that can engage your employees and influence an organization’s culture from your newest hires to employees with the longest tenure.

Gratitude improves attitude! That is one reason we express sincere appreciation, empathy, and support to every Cast Member. We recognize accomplishments, involve Cast Members in developing customer service strategies, and create a workplace culture that encourages all Cast Members to take opportunities that promote the best use of their talents and skills. It is a mutually beneficial practice — better working relationships result in employees understanding their value to the company and what each person brings to the goal of delivering exceptional customer experiences. You will learn about the deep level of genuine care and meaningful recognition necessary to positively impact employees, your organization, your customers, and ultimately your business results.